Why choose Protek for pharmaceutical or medical technology IT services?
Not every IT service provider is capable of meeting the specific demands of pharmaceutical & medical technology companies, but Protek's team has the experience and expertise to help yours. Explore a few services we provide.
Streamline your operations by letting us handle all IT functions with tailored support that meets regulatory and operational needs.
Resolve technical issues quickly by working with our team experienced in supporting pharmaceutical and medical technology workflows.
Protect sensitive research and patient data by using industry-specific threat detection and response aligned with compliance requirements.
Improve technology decisions by partnering with our experts who understand your regulatory demands and growth priorities.
Reduce downtime by using continuous monitoring that detects and addresses performance issues before they impact critical operations.
Accelerate collaboration by deploying secure cloud solutions that meet compliance requirements and support research productivity.
Gain full visibility by tracking and optimizing IT assets to reduce costs while meeting industry compliance and audit requirements.
Simplify purchasing by sourcing compliant, high-performance hardware and software aligned with your operational and budget goals.
Maintain operational continuity by restoring systems and data quickly after incidents to meet regulatory and product development demands.
Fast cloud adoption can speed research, trials, and product development. However, you must also meet GxP and 21 CFR Part 11 requirements. That means proving systems are validated, data is accurate, and access is controlled.
Protek can help you build cloud environments in Microsoft 365 and leading platforms that meet these standards from day one. Our approach includes policy-as-code for consistent controls, encryption for data in transit and at rest, centralized logging, and documented configurations to support compliance.
You get the agility to innovate without risking regulatory compliance. We can also help you prepare detailed evidence packs for audits and watch for configuration drift so you always stay aligned.
Your business holds high-value data. Talk to Protek about what you need to do to keep it secure.
Test rigs, prototypes, and connected devices can expose your network to threats. These devices often connect to internal systems for data exchange or control, but without proper segmentation, they can become entry points for attackers.
Protek can isolate device networks from critical business systems and apply zero-trust access controls. We manage device certificates to verify authenticity and continuously monitor for unusual behavior that could indicate compromise. This approach keeps device interactions controlled and verifiable.
You’ll reduce the risk of lateral movement across your network and protect sensitive design environments. We also support safe connectivity during testing, so your teams can collaborate without security concerns.
Your reliance on CROs, CMOs, and software vendors brings efficiency but comes with added risk. If their systems lack proper controls, your data and trials may become exposed through supply chain weaknesses.
So, let Protek’s team assess each vendor’s security posture and track their control measures over time. We’ll review SOC reports for evidence of reliable practices and enforce secure connectivity tied to least-privilege access. Our goal is to ensure your partners meet your standards before they connect to your infrastructure.
You’ll mitigate supply chain threats and extend compliance coverage across partners. Maintain uninterrupted research, manufacturing, and regulatory processes even when working with multiple external organizations.
Trial data, eTMF content, CAPA records, and complaint logs lose value when you cannot keep them accurate and secure. You must maintain structured records for regulatory review and product safety. Any lapse in control can slow submissions or lead to compliance findings.
That’s why Protek will provide compliant data capture, workflows, and retention across study and quality systems. We apply role-based access so that only authorized users can update records. We maintain audit trails from trial initiation through post-market activities to preserve traceability.
You’ll enhance data integrity and accelerate submission and report preparation.
We recommend standardizing GxP change control and computer system validation across regulated apps, using Microsoft Entra ID with MFA, conditional access, and least privilege, and segmenting corporate, lab, and device networks.
Patch on a fixed cadence with documented exceptions, keep immutable offline backups, and test recovery regularly. Monitor with EDR, SIEM, and vulnerability scans.
Maintain clear SOPs, role-based training, and retention rules, and review vendor security and third-party access often.
First, we build a device inventory and risk rating. Devices move to dedicated VLANs with deny-by-default firewalls, and network access control (NAC) gates port access.
Unique credentials and limited outbound traffic reduce exposure. Vendor-approved patches run on set windows.
When patching is restricted, we add compensating controls. We monitor network behavior with NDR, and logs feed the SIEM.
Remote access flows through a jump host or VPN with MFA. We document every change.
We can set retention schedules aligned to SOPs and GxP rules. Using Microsoft Purview and Microsoft 365, we apply retention labels, records, and preserve-in-place holds.
For eTMF, EDC, and QMS, we coordinate with vendors to enable hold features or create export-and-freeze workflows with a chain of custody.
Immutable backups protect copies. Access stays role-based, with audits and reports for Legal and QA.
We can set backups so no one can change them for a set time.
We also follow a simple 3-2-1 plan: 3 copies, 2 types of storage, 1 offsite, plus one offline.
Backups go to cloud storage with write-once settings and to a local repository that blocks changes for a set period.
A separate offline copy lives on tape or detached drives. Admin access uses separate accounts and MFA.
We can work as a co-managed partner with your IT team, and we can liaise with your chosen vendors on your behalf.
We’ll coordinate with anyone necessary to agree on who owns what, set shared change windows, and use a single ticket queue.
For regulated IT systems, we can loop in QA and document changes for validation and audits.
We’ll also coordinate upgrades, patches, and support cases with your clinical, quality, and lab system vendors and cloud providers.
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